Return and refund Martimotos
When can I return a product?
Return for exchange or refund: As a customer martimotos.com, you are free to return any product, without any justification, within 14 days after the delivery of your order.
Return for service: Whether or not you have purchased your product on martimotos.com, we are committed to responding to all requests for service, insofar as the mark of the product concerned is partner martimotos.com (list of partner brands HERE: Marks).
If the product was purchased on martimotos.com, use the return form HERE directly: Make a return request.
How to return a product ?
To return a product, simply:
Go to your customer area (My account), and click on "Make a return request"
Then select the order concerned by this return, then the product (s) you want to return.
Indicate from the drop-down menu the reason for your return, and in the case of an exchange of size, model, or return for service, specify us the size / model desired in exchange, or the problem related to your product.
Note: In case you have ordered a product that does not give you complete satisfaction, you can return it to us and choose one of the following 3 options:
Have value of the product
Refund of the product
In any case, your request will be processed within 72 hours (business days) of registration.
⚠️ IMPORTANT ⚠️
The customer must protect the item for the transport and do not put some adhesive on the original box of the product. Martimotos reserves the right to not refund the entire amount paid in case of non-respect of this point.